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US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Work hours (Monday-Friday):
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
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Opening a trouble ticket through our Ticketing System is very easy. A member of Duoservers Global Web Hosting will help you adequately and you will receive the desired information within maximum one hour after the ticket has been opened by you.
Note: Prior to opening a personal ticket, please read carefully the information about the relevant section from the Context Help,
Video Tutorials or/and the
Help Center sections.
To open a personal trouble ticket please do the following:
- Go to the
members login page.
- Log in using your username and password. (You have received your login information with the confirmation mail after you signed up for our services)
- Having successfully logged into the Control Panel, mouse over the Support link in the top left corner of the navigation menu. A drop-down menu will be displayed with the following options: Help Center, View Open Tickets, View Closed Tickets and Video Tutorials. Click on the Help Center link.
- A page with a search box and a list of topics is displayed. Click on the Request Help link.
REQUEST HELP
The Request Help page contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more accurate the information you provide, the more precise our reply will be. After completing the form, press the Submit button to send the ticket to our Customer Support staff. You can see the tickets already opened on the View Open Tickets Page.
VIEW OPEN TICKETS
This page lists all the tickets you have opened, including detailed information about the subject, the status and the average response time for each ticket as well as the date on which it has been opened.
You can also view the full contents of a specific ticket by clicking on the More info link.
VIEW CLOSED TICKETS
This page contains a list of all tickets that have already been closed.
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